Press "Enter" to skip to content

How should I answer the phone in a call center?


  1. Answer with a professional tone.
  2. Use common terminology.
  3. Start and end the call with enthusiasm.
  4. Keep the conversation personal.
  5. Clarify the customer’s issues and concerns.
  6. Interrupt your customer.
  7. Belittle their issues.
  8. Give incorrect information.

Is it hard to be a call center agent?

Call center life is hard work, but the hardest things in life are usually the most rewarding. While it’s tough work, you will learn coveted skills and gain valuable experiences as a call center agent that can propel your career forward.

How much do call center reps make?

Call Center Representative Salaries

Job Title Salary
Comcast Call Center Representative salaries – 53 salaries reported $14/hr
DialAmerica Call Center Representative salaries – 51 salaries reported $11/hr
Verizon Call Center Representative salaries – 49 salaries reported $45,062/yr

Is Call Center a profitable business?

As these call centers apart from resolving customer’s issues have the potential to optimize companies’ revenue. Call center profit margin in India has dipped to 13-14 % which was 18-20 % before, so it would be right to say that the profit margin in this sector is been muted for a while.

How do I start a call center?

Best Practices For Call Center Management

  1. 1) Hire The Best Employees.
  2. 2) Provide Thorough Onboarding.
  3. 3) Prioritize Employee Engagement.
  4. 4) Ensure Proper Scheduling For Effective Call Center Management.
  5. 5) Communicate Regularly With Your Employees.
  6. 6) Give Employees Targeted Feedback.
  7. 7) Use Data When Making Decisions.

How can I start a call center?

Planning Your Call Center

  1. Decide the Setup and the Focus of Your Call Center. Before you start your call center company, you need to decide on the type of call center you want to run.
  2. Decide Your Goals.
  3. Find a Suitable Location.
  4. Deal with the Paperwork.
  5. Establish a Budget.